Shudder
Shudder Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shudder has 2.0 star rating based on 31 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Shudder to a friend or colleague.
- Rating Distribution
Pros: Collection of movies, Cool service, Easy to obtain & navigate thru the app & horror based.
Cons: Everything else, Bad customer service, Charged when not supposed to.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shudder has 2.0 star rating based on 31 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Shudder to a friend or colleague.
- Rating Distribution
Pros: Collection of movies, Cool service, Easy to obtain & navigate thru the app & horror based.
Cons: Everything else, Bad customer service, Charged when not supposed to.Recent recommendations regarding this business are as follows: "Dont go there", "Always recheck to make sure you've canceled or confirmed an account. It's not always the companies fault, keyboard mistakes do happen on the fault of us, the customer. No hate, just always double check to cover you and the company.", "Never use this *** app", "Check and double check the 7-Day trial", "No words…frustrating dealing with streaming services & paying for them!".
Most users ask Shudder for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Shudder Reviews
"Membership"
Hi I cancelled my membership months ago but am still being charged for it. Please can you sort this out and refund money due to me thankyou Rachel Pask
"KEEP BEING CHARGED"
Still charged but no membership open for me. These people are obviously stealing from people, as I am not the only one. I CAN NOT cancel my subscription...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
KEEP BEING CHARGED
Still charged but no membership open for me. These people are obviously stealing from people, as I am not the only one. I CAN NOT cancel my subscription because I don't seem to have one.
I have no way of contacting everyone as when I go to see how to cancel and the help it asks what the billing says, and none of the options are present, all it says is SHUDDER.
Sick of this now.
PLEASE CANCEL!
Jess Dando
- Scamming people by taking money even when they cancel
User's recommendation: Dont go there
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Moradabad, Uttar Pradesh
I canceled my subscription but they just charged me again for this month.
I canceled my Shudder account a few days before the 15th, so I wouldn't be charged again. I thought it was done, but I saw today on my bank app that Shudder charged me again.
I went to my Shudder account to check it and I see that the account is still active, even though I know I canceled it. No one else lives with me or knows my banking and app account info because I don't trust anyone. I just want to get this handled, canceled, and refunded.
If you have any questions or concerns, please contact me day or evening at 313-488-****. And to whom it may concern, thank you for replying so quickly.
- Selection & variety
- Collection of movies
- Easy to obtain & navigate thru the app & horror based
- I love shudder but i cant give my opinion freely
Preferred solution: Full refund
User's recommendation: Always recheck to make sure you've canceled or confirmed an account. It's not always the companies fault, keyboard mistakes do happen on the fault of us, the customer. No hate, just always double check to cover you and the company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Survey
The person was very polite, understanding, and the knowledge of the information that was given to him and he took care of me very well
Southampton, Southampton
Membership
Hi I cancelled my membership months ago but am still being charged for it. Please can you sort this out and refund money due to me thankyou
Rachel Pask
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
Stealing my money
I canceled a transaction and it still took my last $60 out of my bank account. I didnt need this. This is stupid
User's recommendation: Never use this *** app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
App issue
iPhone 15. In the Shudder app, in browse, clicking on a thumbnail takes me to a different movie than the one displayed in the thumbnail in many instances (not all, but a lot).
I powered the phone on/off, deleted, and reloaded the app a few times - nothing fixes it. I just called customer service to inform them - it seems like the representative either didn't understand or didn't care.
You might want to look at it - it's pretty annoying. This issue is not occurring on TV or Chromebook - just iOS.
Preferred solution: Fix it
Lenoir City, Tennessee
You keep trying to charge my account after I've deleted my service
You keep trying to charge my account after I've deleted my service . . So please stop trying to charge me for service that's not wanted !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Cancel my subscription please
Cancel my subscription please ... {{Redacted}}
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel my subscription
Y'all took money from me this month I told you all I did want that to be taken out of my account I was not interested in watching y'all movies at this particular time and y'all took the funny out of my account anyways without my permission now I'm going to file a dispute to get my money back
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Refund
For some reason, it created two accounts (one through Roku and one through Apple TV, which I don't even have) and though I cancelled before the auto-renew date, it still charged me.
- Cool service
- Very few good movies offered all 50s b movies
Preferred solution: Full refund
User's recommendation: No words…frustrating dealing with streaming services & paying for them!
Naperville, Illinois
Signed up using 7-Day trial. Was charged after talking to customer service for a problem
I subscribe to the 7-Day trial. On the second day couldn't get into shudder.
Phone customer service. Very nice. The woman I spoke to thought my problem was probably with Amazon and my accounts. So she had me set up a new account and assured me twice that I wouldn't be charged for it.
I was charged for it!!
Now I must go back and call customer service and start this process all over again. Who has time for this crap?
User's recommendation: Check and double check the 7-Day trial
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Long Beach, California
Blocked out of my free teial
Just yesterday I started the 7 day free trial to try out Shudder and see if it is worth a membership. Today I log in and try to watch a movie and as soon as I try to play one I am taken to where I have to choose a membership.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dekalb, Illinois
Billed twice
Billed on shudder and on roku would like my money refunded to my account. I was billed twice for the same service
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maidenhead, England
To cancel
I only put my information into the shudder account but never had plan or even used a plan and they trying to charge me I dont want nothing to do with this and dont want it
Tallahassee, Florida
Customer service
They were very helpful with today account today and they got my account up and running 121212****12222
Clintonville, Wisconsin
Cancel and refund
Are you ready got this channel with Ruke I want a refund I didn't order this phone my money back to my debit card
User's recommendation: Cancel I need my money back get my Visa
Brands Related to Shudder
AMC Networks
“I took on the trial for 7 days when I started having issues with the app I went online to log into my...“
AMC Plus
“I paid for subscription on my phone and it will not let me log in on my roku it just tries to charge me...“
Acorn TV
“It took monthss to get help i needed . Customer service on phone wonderful {{Redacted}}“
ALLBLK TV
“I called ALLBLK and told them that they charged my card after I cancelled a month ago. The representive...“
Companies Similar to Shudder
Crackle
“I can't wash all my smart TV {{Redacted}}“
Peacock TV
“Have 24hr. Customer service especially wghen I called during business hrs. @ approx.10:30pm.. Peacock...“
Hulu
“It's bad enough that Hulu makes me watch the same commercials during every break of every show, but now...“
Netflix
“I have subscribe Netflix amount cut but not subscribe. Please help me sir.“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.